Store Policy

Customer Care

We are REAL people and we know what it’s like getting a robot response. So please rest assured that we are here to help with any of your questions or concerns.

Privacy & Safety

Lukas & Hannah Clothing Co. does not sell or share any of our customers information. When you become a customer, host or guest we may use your email to send you occasional notifications, which can always be unsubscribed from with a simple click of a button.

We use only trusted third party institutions for our payment methods.

Payment Methods

– Credit / Debit Cards

– PayPal

– E-Transfers (for direct to Consultant payments)

Wash & Care Instructions

  • Machine wash in cold with like colors.

  • Be aware of colour bleeding with new items

  • Do not use fabric softeners or bleach.

  • Always turn inside out

  • Tumble dry low/hang to dry

  • Do not dry on high heat.

  • Do not iron OR dry clean.

  • Close all fasteners/ secure any straps and strings

*if garment has it’s own wash/care instructions, please follow those specifically

Shipping Rates

We now offer a flat rate shipping across North America!

Shipping times can vary from area to area, however we aim to have your order delivered within the 2 week-ish mark. Orders ship out from our warehouse in SouthWestern Ontario – using both couriers (such as Canpar, Purolator, UPS, etc.) and Canada Post (flat rate boxes + lettermail for single items). 

While we cannot guarantee shipping times, we hope that our couriers provide the very best of their service abilities. If a tracking # has not been sent to you via email used in your order, if can be requested through your consultant or by email @ customersupport@lukashannah.com *lettermail does not offer a tracking #

Cancellation Policy

We reserve the right to cancel & refund in full any order placed on our website. With or without reason provided. While this is very unlikely to happen (because we love that you’re shopping with us) there are potentially some reasons why this situation could occur.

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