FAQ

Frequently Asked Questions:

Where is Lukas & Hannah Clothing Co. based out of?

We are a very proud Canadian company, based out of Goderich, Ontario, Canada – with sales reps all across North America!

How does an online Lukas & Hannah Clothing Co. party work?

Our online parties are most often done through a group on Facebook. Your L&H rep will set up an event, load all of the content, run the games & overview all of your guests’ orders. Your responsibilities as a host will be to invite guests, encourage participation throughout the event & then receive ALL of the amazing earned rewards!
That’s it – super simple & super fun!
Reach out to book your online L&H party from the ‘Host a Party’ tab & a rep will be in touch with you shortly.
 
Where is your clothing made?
Just like 95% of ALL OTHER clothing retailers in North America, our clothes are mostly made by international manufacturers in Pakistan, China & Thailand. Each and every  one of our suppliers are trade certified & assured.
 
What happens if I receive a damaged item?
We have a very easy going exchange policy. If you receive a product that is damaged upon receipt, we simply ask you to return it to us – where we will happily send you out a replacement item or offer you a store credit.
More details/information can be found under the Refunds/Returns page
 
What makes Lukas & Hannah Clothing Co. different than ‘other’ online retailers?
We are different in many different ways, but the TWO that stand out the most to us – is that we are a Mom-Powered company. Which means we are not nameless, faceless people behind this screen. We are moms, who want trendy clothing at truly affordable. Simple & easy.
Also, we are a direct sales company…in a world that is dominated by HUGE box stores, we are working to bring the ‘personal’ back into shopping. We think that makes us different (and special).
 
How is your sizing?
Most of our clothing comes with international sizing, which we convert over to proper North American sizing!
Having a proper fit is important to us here at Lukas & Hannah Clothing Co. so we use ACTUAL models to ensure that when we call something a certain size, that it will FIT like that size!
 
Do you ever offer special promotions or giveaways?
ABSOLUTELY! Our consultants are always having fun on social media, where they are offering great content, promotions & giveaways! Take a minute to search your favourite platform for a consultant near you!
 
How long does shipping generally take?
Because we ONLY sell items that are physically in stock, here in Ontario – we are generally able to ship out within less than a week. We most often use either Canada Post or CanPar courier services.
 
Do you do fundraisers?
Yes of course! What product could be better suited for a fundraiser for your children’s school, team or daycare! Reach out to us for more details!
 
How do I become a Lukas & Hannah Clothing Co. consultant?
There is some information & an application form available on the Join Our Team tab. If you are interested, please fill out the form!
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